topic Re: Payment method expired in Get Support

Payment method expired

TriggerNelson — Tue, 26 Jul 2022 16:17:20 GMT

This is completely useless!! I can’t login to update my payment method, cut the service off yes but lock a person out so they can’t do anything to fix it!

Re: Payment method expired

Meow — Tue, 26 Jul 2022 16:19:50 GMT

What kind of error do you get?

If is password issue?

Try different browser, incognito mode, clear cache, cookies.

Re: Payment method expired

TriggerNelson — Tue, 26 Jul 2022 16:21:48 GMT

The error is :email or password is incorrect. Please try again or reset password. I have tried a completely separate device.

Re: Payment method expired

computergeek541 — Tue, 26 Jul 2022 16:25:11 GMT

inappropriate message removed

Re: Payment method expired

Meow — Tue, 26 Jul 2022 16:25:48 GMT

It will be nice to know WHY some people have so much issues with signing in while other never experience such issue.

If you tried difference device, different browser I would contact agent to get you access AND clarify WHY you cannot sign in if you provide correct credential. I would like to hear their answer.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.