topic Re: cant access email in Get Support

cant access email

liv1 — Tue, 26 Jul 2022 15:51:10 GMT

i used my old email for my account and now they are asking me to verify my email but i dont have access to it, how do i fix this?

iliketotalk — Tue, 26 Jul 2022 15:53:21 GMT

@liv1 hi you will need to create

a ticket through Simon to speak to a customer service agent they will help you update your new email

Click here if you have issues using Simon , try to pm them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 you will get a response from them in your community envelope

Meow — Tue, 26 Jul 2022 16:27:16 GMT

You have to ask agent to update your email so you can login to your account.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.