topic Re: Change 3G Plan to 4G Plan in Get Support

Change 3G Plan to 4G Plan

GIE — Tue, 26 Jul 2022 14:58:41 GMT

Hi Everybody, I'm wondering if it is possible to change my active 3G plan to a 4G plan? It looks like the option was a possibility in the past?...if so, will it be possible again? Thanks in advance for any help!

Re: Change 3G Plan to 4G Plan

iliketotalk — Tue, 26 Jul 2022 15:00:59 GMT

@GIE yes just go to plans in your account use the scroll down arrow pick the plan you want

Re: Change 3G Plan to 4G Plan

GIE — Tue, 26 Jul 2022 15:03:22 GMT

Thanks @iliketotalk
When I click on Change Plan, it goes to a selection of plans, but they are all 3G plans. No 4G plans are presented as options 😑

Re: Change 3G Plan to 4G Plan

nmcneill — Tue, 26 Jul 2022 15:10:58 GMT

I am having the same issue. I go to plans and add ons-not there. When I click on change my plan, only 3 g options show up. I have an active account with auto pay. HELP!

Re: Change 3G Plan to 4G Plan

iliketotalk — Tue, 26 Jul 2022 15:15:32 GMT

@GIE hi I just checked and they are there use the down arrow to scroll down if for som reason it doesn't work, log out and use a diferent browser and log back in and use a differnt device not a phone 😀

Re: Change 3G Plan to 4G Plan

softech — Thu, 20 Oct 2022 18:20:31 GMT

@nmcneill wrote:
I am having the same issue. I go to plans and add ons-not there. When I click on change my plan, only 3 g options show up. I have an active account with auto pay. HELP!

@GIE @nmcneill

Try to use an Incognito browser or use a completely different browser (Edge/Firefox/Chrome)

Also, when you are at the change plan site , make sure you see the yellow arrows on the far right, you can scroll the list up and down for different plans

https://selfserve.publicmobile.ca/en/account/plan/change-plan

Re: Change 3G Plan to 4G Plan

GIE — Tue, 26 Jul 2022 15:20:00 GMT

Thank you friends! The solution that worked for me was to keep clicking/tapping the arrow buttons until the 4G plans showed up as options. It looks to be a user interface improvement that could be made for the 4G plans to be more visible. Thanks again 😊

Re: Change 3G Plan to 4G Plan

nmcneill — Tue, 26 Jul 2022 15:29:13 GMT

Thank you!! This worked perfectly!

Re: Change 3G Plan to 4G Plan

Meow — Tue, 26 Jul 2022 16:36:09 GMT

@nmcneill wrote:
I am having the same issue. I go to plans and add ons-not there. When I click on change my plan, only 3 g options show up. I have an active account with auto pay. HELP!

All Plans are there just keep clicking.

They are sorted by cost so they are little bit mixed up.