topic cancel my cell in Get Support

cancel my cell

MG1968 — Tue, 26 Jul 2022 14:18:16 GMT

how do I cancel my cell

Re: cancel my cell

Meow — Tue, 26 Jul 2022 14:21:03 GMT

Do you mean your PM Plan and service?
- Remove autopay. Account will get suspended on next renewal due to no pay and deleted after 90 days of no payment.

- Report phone/SIM as lost/stolen. Account will be suspended immediately.

- Remove credit card from file not to be billed by accident while suspended.

- Port out your number to other provider. Your account will be deleted immediately.

Re: cancel my cell

iliketotalk — Tue, 26 Jul 2022 14:23:19 GMT

@MG1968 hi remove any cc you may have on file it will suspend account and after 90 days it will close account you need to contact a cs agent to remove credit card

to create a ticket through Simon to speak to a customer service agent

Click here if you have issues using Simon , try to pm them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 you will get a response from them in your community envelope