topic Re: Sim card in Get Support

Sim card

Dee95 — Tue, 26 Jul 2022 02:00:17 GMT

@I have a sim card that was already activated but I don't know the 4 digit password how do I find out what it is ?????

Re: Sim card

softech — Tue, 26 Jul 2022 02:02:31 GMT

@Dee95 the unlock pin for the sim card? You can open ticket with PM for the sim card PUK

Use this direct link to open ticket with PM Support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim card

dabr — Tue, 26 Jul 2022 02:05:40 GMT

@Dee95 The default PIN for PM SIMs is 1234 but not sure if that is the PIN you are asking about.

Re: Sim card

Timer — Tue, 26 Jul 2022 02:55:30 GMT

@Dee95

which 4 digit password you looking for,

for 4 digit pin account,

Re: Sim card

Dee95 — Tue, 26 Jul 2022 02:56:14 GMT

The password is not 1234

Re: Sim card

Timer — Tue, 26 Jul 2022 02:57:26 GMT

@Dee95

what you try to do for this password.

Re: Sim card

softech — Tue, 26 Jul 2022 02:57:27 GMT

@Dee95 1234 is rarely the password, open the ticket with PM suppoelrt for SIM card PUK as I advised above

Re: Sim card

Dee95 — Tue, 26 Jul 2022 03:16:48 GMT

The one that u need when u phone 611

Re: Sim card

softech — Tue, 26 Jul 2022 03:27:36 GMT

@Dee95

the 4 digits PIN for 611 access can be reset by logging into Self Serve My Account, Profile page, click on PIN and you can reset following the next scree

Re: Sim card

Timer — Tue, 26 Jul 2022 03:29:38 GMT

@Dee95

so when you call *611 to purchase some add-ons or make payment or add it a voucher, you need

that is call 4 digit pin account, if you don't have it as mention by @softech above, to contact to CSA, to reset,

but if you can Login Page to your account also you can change by yourself,

here the support team by CS_Agent

Re: Sim card

computergeek541 — Tue, 26 Jul 2022 03:52:42 GMT

@softech wrote:
@Dee95 1234 is rarely the password, open the ticket with PM suppoelrt for SIM card PUK as I advised above

We now know that Dee95 is asking for the account PIN, but the PIN for Public Mobile SIM cards is actually always 1234 unless/until someone changes it.