topic Bill payment in Get Support

Bill payment

Arsh123- — Mon, 25 Jul 2022 23:49:21 GMT

The email which is used to register is not working anymore and now I have to pay the bill. But they are continuously send codes to that email to verify. Please help me with this problem . Thanks

Re: Bill payment

Timer — Mon, 25 Jul 2022 23:52:39 GMT

@Arsh123-

contact to support team by CS_Agent to change email.

Re: Bill payment

RossN — Mon, 25 Jul 2022 23:56:00 GMT

@Arsh123- hi if nothing is working

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and password reset

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Bill payment

Yummy — Tue, 26 Jul 2022 00:08:59 GMT

You will have to contact agent to update your email.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Bill payment

darlicious — Tue, 26 Jul 2022 09:41:39 GMT

@Arsh123-

I'm assuming your phone is suspended which us why you cannot send the verification code to your phone #? You can also pay for your plan with a pm voucher by dialing 611 from your phone or 1 855 4PUBLIC and enter your 10 digit phone #. For more info on pm vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594