topic Used all my minutes ? in Get Support

Used all my minutes ?

maikolsolis — Mon, 25 Jul 2022 21:11:31 GMT

I got a new plan two days ago. I paid $60. It includes unlimited talk and text in North America and 10 Gb of data. Today, is telling me I have used all minutes !! And I have not even called outside

Re: Used all my minutes ?

softech — Mon, 25 Jul 2022 21:13:36 GMT

@maikolsolis it is a common glitch, but easy to fix. Just reboot the phone. Yiu might want to add a 1 in front of the 10 digits as well

Re: Used all my minutes ?

Yummy — Mon, 25 Jul 2022 21:36:41 GMT

Your Plan has really unlimited in/out calls and SMS.

Ignore message and do phone reboot. It should solve the problem.

You can advise agent of that issue so they could advise developers to fix it.

Re: Used all my minutes ?

Timer — Mon, 25 Jul 2022 21:41:57 GMT

@maikolsolis

turn off device and tried take out SIM card and put it back.

Re: Used all my minutes ?

maikolsolis — Tue, 26 Jul 2022 00:50:50 GMT

Hello and thank you!

i did all you mentioned before i post it here. I do know that easy fix but still not working and now I am trying to talk to a customer service person but it is imposible ! What should I do?

Re: Used all my minutes ?

maikolsolis — Tue, 26 Jul 2022 00:51:47 GMT

I did try that easy fix before posting here and it is still not working … what do I do?

Re: Used all my minutes ?

softech — Tue, 26 Jul 2022 00:54:03 GMT

@maikolsolis sorry to hear that, look like it is a more serious problem. Yes, need to contact support so thry can look at the backend.

To open ticket with PM

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Used all my minutes ?

maikolsolis — Tue, 26 Jul 2022 00:52:22 GMT

I tried that easy fix before posting here. Still not working… what to do next ?

Re: Used all my minutes ?

computergeek541 — Tue, 26 Jul 2022 01:26:15 GMT