topic Re: Email in Get Support

Email

Taylorhallett88 — Mon, 25 Jul 2022 18:28:41 GMT

Hi I've forgotten me email and password what do I do.

Re: Email

softech — Mon, 25 Jul 2022 18:31:04 GMT

@Taylorhallett88

You have a chance to try to reset the password yourself?

At My Account's Forgot Password, https://myaccount.publicmobile.ca/en/forgot-password

Just put any email address you could have used and see which one works and gets you to step 2

If none of them work, open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Email

MrSpock — Mon, 25 Jul 2022 18:31:36 GMT

@Taylorhallett88 Hi if you can’t remember your email get a cs agent to reset it for you, or you can use a current one you will need to open a ticket, to contact a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Email

computergeek541 — Mon, 25 Jul 2022 21:09:44 GMT