topic Login issue in Get Support

Login issue

sruffell — Sat, 30 Jul 2022 18:23:40 GMT

My login is no longer working,I’ve reset the password three times, still doesn’t work

Re: Login issue

MrSpock — Mon, 25 Jul 2022 20:13:15 GMT

@sruffell hi if you are not having any success then get a cs agent to reset it for you, you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Login issue

softech — Mon, 25 Jul 2022 20:13:51 GMT

HI @sruffell you got the code and you reset a new password, right?

DO NOT reset it further

Now, try to use either Incognito mode, or a completely different browser from the one you were using to login before (Edge/Firefox/Chrome), then use the last password you have reset to and see if you can login

It might work, it could be just a cache issue

If that fails, open ticket with PM Support and have them to reset it for you once more time. But again, try to login from a Incognito mode (or even another device)

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Login issue

popping — Mon, 25 Jul 2022 20:35:18 GMT

@sruffell wrote:
My login is no longer working,I’ve reset the password three times, still doesn’t work

1. You have 3 attempts for the same received code.

I suspected that if you request password reset too quickly, PM server may be confused and still using the password provided by previous reset. This just my guesstimate. I had seen this issue reported with the new self-server portal.

2. Try the password reset using another browser. I found that the new self-serve portal does not work well the Chrome browser on my Windows 10.

3. Create a support ticket, using procedures listed in the earlier posts on the thread, to ask for CSA help

Re: Login issue

Timer — Mon, 25 Jul 2022 20:38:04 GMT

@sruffell

use browser from computer, and clear cache and cookies and use one page inPrivate mode,

and check out your email spam,