topic Re: Upgrading issues in Get Support

Upgrading issues

K1968 — Mon, 25 Jul 2022 17:25:27 GMT

My plan goes from June 28-July 28. Trying to upgrade from $25 to $35 but will only allow me to select the $15 plan. Anyone assist?

Re: Upgrading issues

softech — Mon, 25 Jul 2022 17:26:51 GMT

@K1968 Try to use Incognito mode or try to use a desktop or laptop, likely just a browser issue

Re: Upgrading issues

dabr — Mon, 25 Jul 2022 17:27:28 GMT

@K1968 Use the arrow on the right side of the plans to scroll down or up to view other plans.

Re: Upgrading issues

K1968 — Mon, 25 Jul 2022 17:29:29 GMT

I tried that, all greyed out except the $15 plan

Re: Upgrading issues

K1968 — Mon, 25 Jul 2022 17:30:22 GMT

I am using Chrome on laptop

Re: Upgrading issues

softech — Mon, 25 Jul 2022 17:34:28 GMT

@K1968

try using Chrome in Incognito mode ... or Edge

did you use the up and down arrow to scroll up and down ? When you are there in the plan, it should show the 2 buttons "Change Now " and "Change on the next renewal date"

do you mind to provide us a screenshot?

Re: Upgrading issues

dabr — Mon, 25 Jul 2022 17:37:18 GMT

@K1968 Clear your browser cache/cookies before trying again. I'd wait an hour too as PM's website is known to have glitches every now and again.

Re: Upgrading issues

K1968 — Mon, 25 Jul 2022 17:37:30 GMT

Re: Upgrading issues

dabr — Mon, 25 Jul 2022 17:39:50 GMT

@K1968 So when you click the down arrow (over on the right hand side of plans), the next plan doesn't populate on your screen?

Re: Upgrading issues

K1968 — Mon, 25 Jul 2022 17:41:21 GMT

Exactly, no.....greyed out. Does nothing when clicked, only the $15 plan option in white

Re: Upgrading issues

softech — Mon, 25 Jul 2022 17:42:49 GMT

@K1968 you definitely in the right place.

No luck with Chrome Incognito mode? and you tried Edge and Edge InPrivate mode?

Re: Upgrading issues

dabr — Mon, 25 Jul 2022 17:45:21 GMT

@K1968 That is odd situation then, but like I said clear your cache/cookies and wait an hour before retrying. PM has all sorts of glitches in the system which seem to have multiplied since the new account rollout.

Re: Upgrading issues

Yummy — Mon, 25 Jul 2022 17:51:27 GMT

Just tried and it works as expected. Clicking on right arrow it scrolls down and highlights next plan.

Try Edge, Firefox. It works even with my ancient Firefox so cannot be any issues with the site.

Re: Upgrading issues

LeePublic — Mon, 25 Jul 2022 18:05:01 GMT

@K1968 Are you seeing the arrows?

Re: Upgrading issues

K1968 — Mon, 25 Jul 2022 18:07:46 GMT

LOL Yes Thanks, another user suggested private browser and it worked

Re: Upgrading issues

K1968 — Mon, 25 Jul 2022 18:08:29 GMT

private browser WORKED THANKS!!!!!!!!!!!!!!!!!!!