topic Re: US talk text roaming add on in Get Support

US talk text roaming add on

Dano2 — Tue, 26 Jul 2022 06:01:04 GMT

Hi! I purchased a US talk, text 250mb data roaming addon and can not get it to work. The area I am in in Alaska has service from AT&T but my phone will not connect to their network. I have done everything the site says to check the apn settings and still no go. Ready to give up trying! Help!!!!

edited by computergeek541: miscategorized, not related to "community"

Re: US talk text roaming add on

RossN — Mon, 25 Jul 2022 17:22:31 GMT

@Dano2 hi service is very poor in alaska ATandT has completley shut down there 3g for talk if it doesn't work ask for a refund

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: US talk text roaming add on

dabr — Mon, 25 Jul 2022 17:20:49 GMT

@Dano2 Are you able to manually select T-Mobile instead? However, roaming does seem to be an issue with US carriers shutting down the 3G network.

Re: US talk text roaming add on

softech — Mon, 25 Jul 2022 17:20:51 GMT

@Dano2 There has been many reports about unable to get roaming working in Alaska.

Is that true that with manual connection, you see neither T-Mobile nor AT&T? I am afraid it is because of the 3G shutdown and therefore no one can connect,

You likely have to open ticket with Pm Support to request for a reverse of the transaction

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: US talk text roaming add on

hairbag1 — Mon, 25 Jul 2022 17:21:06 GMT

Try rebooting the phone first.

Take sim out...then re-install.

Can you successfully send texts ?

Re: US talk text roaming add on

Yummy — Mon, 25 Jul 2022 17:21:32 GMT

A lot of people have issue when in Alaska.

I guess network is not that great there. If you did everything as expected: added $ to account, bought add-on, CAN see US add-on on your account, tried manually to connect to US network, rebooted phone... I do not see what else can be done.

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:22:51 GMT

I can see AT&T but not T-Mobile. I have tried to connect to AT&T but no go.

Re: US talk text roaming add on

softech — Mon, 25 Jul 2022 17:24:03 GMT

@Dano2 and do you see GCI in the available network? They partner with T-Mobile, you can try (although I doubt it would work)

And which city are you at now? So far, these are the cities reported that are not working:

Fairbanks, Anchorage, North Pole

but someone said this one work: Ketchikan

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:24:32 GMT

I have tried rebooting the phone more than once but havent tried taking the simm card out.

Re: US talk text roaming add on

softech — Mon, 25 Jul 2022 17:24:57 GMT

@Dano2 wrote:
I can see AT&T but not T-Mobile. I have tried to connect to AT&T but no go.

@Dano2 AT&T should give you access to data but not voice. Make sure your Roaming Data is enabled

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:26:05 GMT

Thanks! I am half way through my trip already! I will ask for a refund!

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:26:40 GMT

No T- Mobile being detected here.

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:27:37 GMT

Cant do anything with the phone!

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:29:07 GMT

Yes GCI is available here. I am in Soldotna.

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:30:28 GMT

Data roaming was enabled. Still nothing. It has an error message saying cannot connect to network.

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:31:35 GMT

Thanks Yummy!!!!

Re: US talk text roaming add on

softech — Mon, 25 Jul 2022 17:32:27 GMT

@Dano2 I guess you have to open ticket with them and ask for refund

But yes, Alaska seems to be a tricky states , most people cannot use their roaming there

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:32:52 GMT

Thanks RossN!

Re: US talk text roaming add on

Dano2 — Mon, 25 Jul 2022 17:43:37 GMT

Thanks softech!!