topic Re: Email 2fa not being received... in Get Support

Email 2fa not being received...

rdnfsthirteen — Mon, 25 Jul 2022 21:34:41 GMT

I've not seen this one before!

When I try to login (since the website update with 2fa turned on) the site says i have to receive an email and I click the button but it never arrives to my gmail.

My gmail and login are: xxxxxxxxxxxxxxxxxxxx

I need to get my CC updated so how am I to login in this case?

Re: Email 2fa not being received...

hairbag1 — Mon, 25 Jul 2022 17:04:55 GMT

Have them send 2FA to your cell phone number. Then log in on laptop.

Re: Email 2fa not being received...

hTideGnow — Mon, 25 Jul 2022 17:06:57 GMT

HI @rdnfsthirteen Please remove your email address, you do not want it posted on a public forum

Please try to have the code to send to your phone number

Also, if you have access to a laptop or desktop, please access My Account there to make update to your CC, there had been some issue with payment page when accessing from phone or tablet

Re: Email 2fa not being received...

RossN — Mon, 25 Jul 2022 17:07:02 GMT

@rdnfsthirteen hi did you check your junk file?you shouldnt share personal info here you are on a public forum anyone can see, click the down arrow and remove your email top right in your post

Re: Email 2fa not being received...

Yummy — Mon, 25 Jul 2022 17:08:22 GMT

REMOVE your email from public forum, please.

Maybe there is delay in email traffic. Some systems are very slow sending 2FA through email.

Can you receive 2FA as SMS?

Re: Email 2fa not being received...

rdnfsthirteen — Mon, 25 Jul 2022 17:13:50 GMT

cell doesn't show as an option, only email 😞

Re: Email 2fa not being received...

rdnfsthirteen — Mon, 25 Jul 2022 17:14:55 GMT

nothing in junk, it's as though Telus not sending it for some reason?

Re: Email 2fa not being received...

rdnfsthirteen — Mon, 25 Jul 2022 17:15:38 GMT

cell doesn't show as an option, only email

not a delay, been waiting and repeatedly trying it since last week.

Re: Email 2fa not being received...

hairbag1 — Mon, 25 Jul 2022 17:18:59 GMT

You can consider getting payment vouchers at Shell Gas station or Walmart, then dial 611 to add them to your account.

Deal with hincky website issue later.

Re: Email 2fa not being received...

dabr — Mon, 25 Jul 2022 18:50:52 GMT

@rdnfsthirteen Once the account is suspended then yes you'll only see email as an option for the 2FA. You don't have more than one email account?