topic Re: US Roaming - Talk Text 250 Data (10-day) in Get Support

US Roaming - Talk Text 250 Data (10-day)

nminic — Tue, 04 Jan 2022 19:38:40 GMT

I purchased a 10-day talk/text/data US roaming plan this morning at 6am (transaction shows in my history) yet now, at 2:15pm when I DESPERATELY need cellular service, it isn't working (I get an automated message saying that I don't have the proper add-on when I try to make a call). Please help!!!!

Re: US Roaming - Talk Text 250 Data (10-day)

xCameron94x — Tue, 19 Sep 2017 20:25:47 GMT

Check your self-serve account. Is it showing under my plans or add ons? Or do you have a balance in available funds. Adding add ons here is a two step process:

1) Adding funds

2) Re-selecting the add on

If you do have funds showing, simply purchase the add on again. Also make sure you have data roaming enablled

Re: US Roaming - Talk Text 250 Data (10-day)

nminic — Tue, 19 Sep 2017 20:46:27 GMT

No, it is not showing under my add-ons. However, when I go to my transaction history, it clearly shows:

Sep 19, 2017 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit (Credit: $20 / Balance: $20)

Sep 19, 2017 US Roaming - Talk Text 250 Data (10-day) / Itinérance aux É.-U. - Appels + textos + 250 Mo (10-jours) (Debit: $20 / Balance: $0)

Something is really awry and I need this fixed ASAP, it's really important!

Re: US Roaming - Talk Text 250 Data (10-day)

Luddite — Tue, 19 Sep 2017 20:47:51 GMT

What do you see under Available Funds?

Re: US Roaming - Talk Text 250 Data (10-day)

nminic — Tue, 19 Sep 2017 21:00:45 GMT

$0 under available funds.

Re: US Roaming - Talk Text 250 Data (10-day)

imm1304 — Tue, 19 Sep 2017 21:49:14 GMT

Hi @nminic, if you haven't already, please send a private message to @CS_Agent right now and provide your public mobile phone number so they can fix this for you.

Re: US Roaming - Talk Text 250 Data (10-day)

stonechucker — Tue, 19 Sep 2017 23:05:50 GMT

Make sure your phone is allowed to roam. You may need to physically select roaming on, and/or T-Mobile or Sprint (I think these are the roaming partners).

Re: US Roaming - Talk Text 250 Data (10-day)

wetcoaster — Tue, 19 Sep 2017 23:10:13 GMT

@stonechucker wrote:
Make sure your phone is allowed to roam. You may need to physically select roaming on, and/or T-Mobile or Sprint (I think these are the roaming partners).

For whatever reason I thought it was T-Mobile and AT&T... Do you have an official link to confirm Sprint as Telus/PM roaming partner, @stonechucker?

Re: US Roaming - Talk Text 250 Data (10-day)

stonechucker — Tue, 19 Sep 2017 23:21:36 GMT

@wetcoaster I was mistaken. AT&T, and T-Mobile are correct as you say.

Re: US Roaming - Talk Text 250 Data (10-day)

CS_Agent — Tue, 19 Sep 2017 23:21:37 GMT

Hi nminic,

Thank you for reaching out to us.

I am sorry to learn that your US Roaming service does not work properly into your phone and I can reassure you that I'll be there to assist you with this concern.

In order to help you, please send us a Private Message.

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465.

Kind Regards

Abdoulaye

Re: US Roaming - Talk Text 250 Data (10-day)

pakmode — Wed, 20 Sep 2017 16:33:09 GMT

Is it working now @nminic

Re: US Roaming - Talk Text 250 Data (10-day)

nminic — Wed, 20 Sep 2017 16:45:34 GMT

Yes, finally it’s working now - just minutes ago, Abdoulaye said that he had it refreshed (on their end) and the add-on apears to be functioning as it should now. Not sure what went wrong this time (it had worked seamlessly for me previously) and/or how to avoid such a pain in the future, but at least it’s working now - thanks.

Re: US Roaming - Talk Text 250 Data (10-day)

Tiffany_Kwong — Sun, 07 Oct 2018 02:43:03 GMT

I'm just wondering, for this plan, how many minutes of talk comes with it? Or is it unlimited talk and text?

Re: US Roaming - Talk Text 250 Data (10-day)

Dunkman — Sun, 07 Oct 2018 02:53:12 GMT

@Tiffany_Kwong

Unlimited talk and text within the 10 days.

As per website:

U.S. Talk, Text and Data Bundle

Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.