topic Re: Sim not working in Get Support

Sim not working

kristiangillies — Mon, 25 Jul 2022 14:45:30 GMT

My SIM just randomly stopped providing service, not calls text or data available. I’ve tried removing it and putting it back in but still no luck. Any help would be greatly appreciated

Re: Sim not working

Lux — Mon, 25 Jul 2022 14:47:43 GMT

Try restarting your device.

Re: Sim not working

iliketotalk — Mon, 25 Jul 2022 14:49:28 GMT

@kristiangillies hi dial *611 to see if your account is active or suspended

Re: Sim not working

Dunkman — Mon, 25 Jul 2022 14:49:29 GMT

@kristiangillies

Is your account status active versus suspended?

You could try your SIM card in another working phone. This helps determine whether hardware issue versus PM service problem.

Re: Sim not working

hTideGnow — Mon, 25 Jul 2022 14:52:27 GMT

HI @kristiangillies try to put the sim in another phone. This can confirm if it is a device problem or not

Re: Sim not working

BKNS27 — Mon, 25 Jul 2022 16:22:02 GMT

@kristiangillies

Power off your device by holding down the power button and power off, reseat the SIM and power the phone back on.