topic Re: Error resetting my password in Get Support

Error resetting my password

jharris_clearw — Mon, 25 Jul 2022 14:16:38 GMT

Hi There!

I tried to login to my account starting on Saturday. I was asked to reset my password.

I verified my account using both my phone number and my email. Neither method has worked, just tried again.

I receive this message:

There was an error resetting your password. Please try again later.

Re: Error resetting my password

walker1 — Mon, 25 Jul 2022 14:18:18 GMT

@jharris_clearw

Try again from a PC and another browser in incognito

Re: Error resetting my password

hTideGnow — Mon, 25 Jul 2022 14:19:15 GMT

HI @jharris_clearw

You can try to reset the password again but have the whole process on Incognito mode or use another different browser (Maybe Edge or Firefox or Chrome, just one diffferent from what you have been used)

if you are still unable to reset, then open ticket with CS agent for help

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error resetting my password

iliketotalk — Mon, 25 Jul 2022 14:20:45 GMT

@jharris_clearw hi if above suggestion doesn't fix the issue

you will need to open a ticket through Simon to speak to a customer service agent they will help you mention reset email for self serve account

Click here if you have issues using Simon , try to pm them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 you will get a response from them in your community envelope

Re: Error resetting my password

esjliv — Mon, 25 Jul 2022 14:37:59 GMT

@jharris_clearw

NOTE: are you a current customer?

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.