topic Re: Rewards not added in Get Support

Rewards not added

Willaug56 — Mon, 25 Jul 2022 13:48:45 GMT

Just curious why my rewards weren't included when I paid for my new plan

Re: Rewards not added

hTideGnow — Mon, 25 Jul 2022 13:53:34 GMT

HI @Willaug56 Are you on the new reward Public Points?

With Public Points, they add the power to the reward system. When you have enough points to redeem, you can redeem with either add-ons or bill credit.

For bill credit, you need to get 15 Points first and then click to redeem for $15 bill credit, and they will add it to your My Account within 48 hours

Re: Rewards not added

Yummy — Mon, 25 Jul 2022 13:56:05 GMT

Are you on New or Old reward program?
Old ($$) gets processed on renewal day and you can see it in you transaction history.

New (points) you have to collect at least 15 points to trade them for $ and (most likely) manually redeem them before renewal day (plus processing delay).

Re: Rewards not added

Willaug56 — Mon, 25 Jul 2022 13:59:24 GMT

Old rewards program, just upgraded from 3gb to 4gb

Re: Rewards not added

walker1 — Mon, 25 Jul 2022 14:06:48 GMT

@Willaug56

If you changed your plan right away and not at the next renewal date, then that's why rewards where not applied this time. Sorry

You might want to ask for them to get applied manually from CS_Agent

Ask through private message to CS_Agent or ticket system.

Re: Rewards not added

hTideGnow — Mon, 25 Jul 2022 14:07:31 GMT

HI @Willaug56 Rewards will not be added for Change plan now. For plan change, they will only be applied when it is a scheduled plan change for new renewal

But you didn't loss anything. The reward is still in your account, it just that it will be applied later, in your case, in your next renewal

Re: Rewards not added

Willaug56 — Mon, 25 Jul 2022 14:10:43 GMT

I will try that thanks