topic Re: locked out in Get Support

locked out

pjstock — Mon, 25 Jul 2022 01:21:33 GMT

this is when the PM format completely falls apart.
when one finds themselves wanting to confirm their data usage but because of a password glitch they are locked out of their account (too many failed attempts, even though I reset my password).
and they are thrown into a vicious cycle of SMS verification and logins and SMS verification and logins..... etc.
that is the ONLY time I would like to speak to somone
But, I will wait.

how do I get logged back into my account to check my data usage. Please.

Peter Stock

Re: locked out

Timer — Mon, 25 Jul 2022 01:23:10 GMT

@pjstock

tried by call *611

use browser from computer, clear cache and cookies and use one page inPrivate mode,

or contact to support team by CS_Agent

Re: locked out

dyardeni — Mon, 25 Jul 2022 01:23:47 GMT

You might have to wait a bit and try again. Or, contact Customer Support Agents @CS_Agent

Re: locked out

RossN — Mon, 25 Jul 2022 01:26:42 GMT

@pjstock hi it takes 3 hours for a reset

contact a cs agent so they can reset your email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: locked out

pjstock — Mon, 25 Jul 2022 01:41:43 GMT

as I said, ,this is when the PM formula completely fails. One should NOT have to wait 3 hours to regain access to one's account.
one should not have to wonder "what is going on?"
I don't want to have to actually speak to anyone but I would like a fast resolution to account problems.

Re: locked out

hTideGnow — Mon, 25 Jul 2022 01:45:08 GMT

Hi @pjstock the timing is an issue. But in some cases, they reply quicker.

Re: locked out

dust2dust — Mon, 25 Jul 2022 01:45:16 GMT

@pjstock- If you know your 4 digit account pin that you made at sign up then as suggested you can dial 611 and get your remaining data balance.