topic Re: Adding purchase in Get Support

Adding purchase

Kmonforte — Mon, 25 Jul 2022 00:50:27 GMT

I purchased US talk tex data on July 22 and didn’t receive texting service till July 24, 7:30pm. What is my recourse?

Re: Adding purchase

Timer — Mon, 25 Jul 2022 00:53:32 GMT

@Kmonforte

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

check it out the add-oms is showing in your account.

Re: Adding purchase

dabr — Mon, 25 Jul 2022 00:58:15 GMT

@Kmonforte Submit a ticket via chatbot and ask customer support as to why you weren't able to use your roaming add-on after purchasing it. Perhaps they will offer an account credit for some or all of the cost of it, although no guarantees.

Here's a link to the chatbot: https://www.publicmobile.ca/en/on/get-help

edit: If unable to submit a ticket, then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Adding purchase

hTideGnow — Mon, 25 Jul 2022 00:58:42 GMT

Hi @Kmonforte ,

as you got the service late, probably you should contact CS agent and express your frustration and ask for some compensation

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Adding purchase

computergeek541 — Mon, 25 Jul 2022 01:26:38 GMT

repetitive