topic Re: Account Access Issue in Get Support

Account Access Issue

Iurii93 — Sun, 24 Jul 2022 22:37:48 GMT

Hello! My credit card expired, and I wanted to update in online, but could not access my account.

I reset the password. Asked to send email password reset - no email received. Phone number worked, but still could not access my account with new password.

Can anyone help me pay the outstanding balance, so I can keep using the number?

Re: Account Access Issue

Timer — Sun, 24 Jul 2022 22:44:04 GMT

@Iurii93

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

Edit: check in your email spam maybe there.

Re: Account Access Issue

computergeek541 — Mon, 25 Jul 2022 00:18:01 GMT

Re: Account Access Issue

Luddite — Wed, 03 Aug 2022 18:42:15 GMT

@Iurii93 You are probably still stuck accessing your self serve account. If not already done, purchase a voucher at least equal to your plan cost and add using the 611 service. The 611

The IVR can also be reached by calling 1-855-4PUBLIC (782542) from another phone or with an active service - it will ask for your 10 digit phone number.

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com , sometimes NO FEE: https://canadiancellsupplies.com/

Instructions to add a voucher from your phone: https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315