topic Re: Issue with checking my up to date data usage in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850620#M575097 <P>For checking your data usage online, have you tried different browser (Chrome, Edge, Firefox) or browser in incognito mode?&nbsp; It could be old cache files that's preventing the data to be displayed in the online portal.</P> Sun, 24 Jul 2022 23:01:52 GMT Blacknose 2022-07-24T23:01:52Z Issue with checking my up to date data usage https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850615#M575093 <P>Ever since public mobile has updated. When I sign in to check my data usage, it has not refreshed and does not show me how much data I have remaining. I have tried refreshing the page, logging out and back in, reseting my phone. And the loading screens take so much longer now. I am becoming very frustrated and disappointed with the service as I have been on the 50$ plan since December 2020.</P> Mon, 25 Jul 2022 03:25:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850615#M575093 Npatts91 2022-07-25T03:25:09Z Re: Issue with checking my up to date data usage https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850617#M575095 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/182652">@Npatts91</a>&nbsp;</P><P><SPAN>use browser from computer, and clear cache and cookies and use one page inPrivate mode,</SPAN></P><P>&nbsp;</P><P><SPAN>or call *611 to check it out.</SPAN></P> Sun, 24 Jul 2022 22:57:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850617#M575095 Timer 2022-07-24T22:57:50Z Re: Issue with checking my up to date data usage https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850618#M575096 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/182652">@Npatts91</a>&nbsp;Try logging into your account while browsing using an incognito/private browsing mode. Try turning on/off airplane mode on your phone and see if data usage updates. It should be tracking our usage live so it should update as soon as you refresh the page. There is also a refresh button under in your account that you can try.&nbsp;</P> Sun, 24 Jul 2022 22:59:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850618#M575096 NDesai 2022-07-24T22:59:20Z Re: Issue with checking my up to date data usage https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850620#M575097 <P>For checking your data usage online, have you tried different browser (Chrome, Edge, Firefox) or browser in incognito mode?&nbsp; It could be old cache files that's preventing the data to be displayed in the online portal.</P> Sun, 24 Jul 2022 23:01:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850620#M575097 Blacknose 2022-07-24T23:01:52Z Re: Issue with checking my up to date data usage https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850623#M575100 <P>Yes I have had the same experience with updating. The plain old browser page refresh is useless with these new displays they have now that are taking so long. But that little recycle circle lower down to the right does seem to update when clicked. Let us know.</P> Sun, 24 Jul 2022 23:08:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850623#M575100 dust2dust 2022-07-24T23:08:03Z Re: Issue with checking my up to date data usage https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850675#M575142 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/182652">@Npatts91</a>&nbsp;try clearing <SPAN>cache and cookies; call 611.</SPAN></P><P><SPAN>The system can take a bit longer to be updated right after you're done using your data.&nbsp;</SPAN></P> Mon, 25 Jul 2022 01:32:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-checking-my-up-to-date-data-usage/m-p/850675#M575142 dyardeni 2022-07-25T01:32:22Z