topic Re: Data issue in Get Support

Data issue

Cyorke1972 — Sun, 24 Jul 2022 22:52:35 GMT

Hi. I have a PM PLAN 10.5GB FOR $50. MY BILLING CYCLE STARTED JULY 12. MY PHONE TELLS ME THAT I HAVE USED 5.6GB OF DATA. WHEN I CALCULATE DATA USED UNDER MY ACCOUNT FOR THE SAME PERIOD, IT EQUATES 5.6GB DATA USED BUT I HAVE RECEIVED NOTIFICATIONS FROM PUBLIC MOBILE SAYING I HAVE NO DATA LEFT AND CANNOT USE ANY DATA NOW.

Re: Data issue

Timer — Sun, 24 Jul 2022 22:54:42 GMT

@Cyorke1972

tried to call *611 to check it out your data ledt,

or report to support team by CS_Agent

Re: Data issue

NDesai — Sun, 24 Jul 2022 22:57:15 GMT

@Cyorke1972 Make sure you do not have a data limit set on your phone. Some phones automatically turn off data when limit is reached. If data is available to used when confirmed in the self-serve account, it should work.

Re: Data issue

BKNS27 — Mon, 25 Jul 2022 00:21:08 GMT

@Cyorke1972