topic Re: account deactivated issues in Get Support

account deactivated issues

vvhite — Sun, 24 Jul 2022 19:02:02 GMT

Payment went through and account is still deactivated

Pls reactivate account

Re: account deactivated issues

iliketotalk — Sun, 24 Jul 2022 19:04:03 GMT

@vvhite wrote:
Payment went through and account is still deactivated
Pls reactivate account
@vvhite hi go into your account look for a reactivate button press it and reboot your phone

Re: account deactivated issues

RossN — Sun, 24 Jul 2022 19:07:01 GMT

@vvhite do you mean suspended?deactivated has another meening

Re: account deactivated issues

hTideGnow — Sun, 24 Jul 2022 19:08:49 GMT

Hi @vvhite reboot your phone first

and did you pay through My Account or via 611?

if you login to My Account, and see the amount you paid is there at Available Fund, click the button Reactivate My Plan

Re: account deactivated issues

Timer — Sun, 24 Jul 2022 20:26:07 GMT

@vvhite

turn off device take out SIM card and put it back.

Re: account deactivated issues

lyardeni — Sun, 24 Jul 2022 21:05:40 GMT

@vvhite when did you make the payment? Are you on autopay? If you pay via online banking, it might take a few business days.

Re: account deactivated issues

dust2dust — Sun, 24 Jul 2022 21:10:12 GMT

@lyardeni- This place doesn't take online banking payments.