topic Re: Roaming in Get Support

Roaming

sharoncorish — Sat, 30 Jul 2022 18:48:57 GMT

My cell is roaming and I live in Canada. Not inThe USA but I live near Lake Erie.

I cannot send texts o

Re: Roaming

NDesai — Sun, 24 Jul 2022 20:04:36 GMT

@sharoncorish Are you able to turn off roaming? Try searching for available networks and see if Public Mobile is one of them. If yes, connect to that instead of other networks like T-Mobile or AT&T.

Re: Roaming

hTideGnow — Sun, 24 Jul 2022 20:05:06 GMT

Hi @sharoncorish your network selection is now automatic, change to manual and select Public Mobile

Re: Roaming

Timer — Sun, 24 Jul 2022 20:14:13 GMT

@sharoncorish

turn off roaming,

and check out network automatic, change to manual and select Public Mobile, and rebooting device,

Re: Roaming

dust2dust — Sun, 24 Jul 2022 20:15:12 GMT

Just to explain this a little, your phone is finding a better connection to a US network because it's on automatic. You need to turn off automatic and then scan for and select Public when it shows up. The scan could take several moments.

Re: Roaming

darlicious — Sun, 24 Jul 2022 20:21:38 GMT

@sharoncorish

If you still have an issue sending texts after turning off roaming and manually selecting public mobile then try these and test after each....

Reboot phone.
Toggle airplane mode on/off.
Remove sim card for 10 minutes and/or place in another phone and send a text. Reinsert your sim card in your device and reboot.
Clear your messaging app's cache.
Change to the 3G network only.
Reset your network settings but only if you can easily re-add your wifi networks and passwords.
Make a $1 manual payment if you still can?
Suspend your service via lost/stolen. Log out/in. Resume your service. Log out. Reboot. ** If you are on the $$ rewards program this will cause your rewards to not apply automatically upon renewal. You will have to contact customer support after renewal to have them add them manually.

Re: Roaming

dust2dust — Sun, 24 Jul 2022 20:47:17 GMT

@darlicious, @NDesai - ~~Do all phones have just a straight roaming anything option? Or is it roaming data? My phone is just roaming data.~~ The fact that there are no overage charges here makes it a moot point to turn it off. ~~But if other phones have a general roaming option then ok turn it off.~~

nvm I did a little searching. I've always wondered about the advice of turning off roaming. When it is left on, it won't work in the states anyway. Nor will calls. Nor will outbound texts. So it doesn't matter. There is no default on, it's own charge, for the mere fact that you turned the phone in the states. Unlike some providers. Oh hello...well there you go thank you for the $15 or whatever per day. Wasn't that convenient of us to do that for you without you really knowing.

Not here.

Re: Roaming

NDesai — Sun, 24 Jul 2022 20:53:13 GMT

@dust2dust @ wrote
@darlicious, @NDesai - Do all phones have just a straight roaming anything option? Or is it roaming data? My phone is just roaming data. The fact that there are no overage charges here makes it a moot point to turn it off. But if other phones have a general roaming option then ok turn it off.

iPhones for example have roaming data option that you can turn on/off. But voice and text is automatically turned on and the auto network selection is also turned on by default. The latest Android seems to have the same options. So you are right, there is no single Roaming option that can be turn on/off for data and voice/text. Some higher tier cellular providers sneak in daily roam charges automatically especially when you are flying over US and briefly connect to any network in the US. This just happened to my cousin last week.
So its best to set the Automatic Network option to manual and always stay connected to Public Mobile unless you are opting in for roaming.

Re: Roaming

dust2dust — Sun, 24 Jul 2022 21:01:14 GMT

Thank you @NDesai . I did a little edit of my question. I don't think it's necessary to turn roaming data off. But of course in the case of the OP for this topic yes the network connection should be on manual. But roaming data on doesn't matter for this provider. It only matters when a roaming data add-on is purchased and you're connected to a US tower...intentionally. For the OP again, it doesn't matter because there's no sneaky extra charge. So just leave it on all the time.

Re: Roaming

lyardeni — Sun, 24 Jul 2022 21:01:14 GMT

@sharoncorish turning off roaming can help. I can guide you where to find that, depends on what phone you have.

There might also be an option for the IT department to put a special code to prevent you from being charged for roaming due to living close to the boarder.

Re: Roaming

darlicious — Sun, 24 Jul 2022 21:37:31 GMT

@lyardeni

Public Mobile does not have the option to block data or roaming like other providers however since there are never overages, extra billing or fees at Public Mobile that is not an issue.

Re: Roaming

lyardeni — Sun, 24 Jul 2022 21:38:51 GMT

Thanks for letting me know 🙂

Re: Roaming

darlicious — Sun, 24 Jul 2022 21:49:15 GMT

@lyardeni

That's the great thing about public mobile.....no surprise billing or bill shock. Everything is prepaid. If you don't buy it ahead of time it just won't work. If you get a message or warning like "Long distances charges may apply." Don't worry.....if it works its included in your plan or add on or its a lucky glitch otherwise it won't work. You will never incur charges or be billed after the fact.

Re: Roaming

lyardeni — Sun, 24 Jul 2022 22:00:12 GMT

True. And fair plan prices too!