topic Re: US Roaming Add-on Not Available? in Get Support

US Roaming Add-on Not Available?

ReillyWood — Tue, 04 Jan 2022 19:38:31 GMT

There are no options to add US Roaming to my account (no options under the US Roaming column). What can I do?

Rob Wood

Re: US Roaming Add-on Not Available?

will13am — Mon, 18 Sep 2017 19:10:35 GMT

Is there anything else odd with the account? Not that it should matter, what plan do you have? Anway, the option should be right there. If you need help with adding the service, you could contact the moderator team for assistance. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: US Roaming Add-on Not Available?

Luddite — Mon, 18 Sep 2017 19:14:18 GMT

While you're waiting, try again after clearing your browser's cache and turning off any popup/ad blocker, and/or try a different browser (Chrome often seems a cure).

Re: US Roaming Add-on Not Available?

ReillyWood — Mon, 18 Sep 2017 21:08:32 GMT

Re: US Roaming Add-on Not Available?

ReillyWood — Mon, 18 Sep 2017 21:09:41 GMT

The above is what I see, on two of the family accounts. Nothing unique/special that I know about the accounts. We've had US Roaming on them before, back in Dec'16.

Re: US Roaming Add-on Not Available?

Mana — Tue, 19 Sep 2017 01:29:20 GMT

@ReillyWood did you try another browser such as safari or chrome as @Luddite suggested?

Re: US Roaming Add-on Not Available?

ReillyWood — Wed, 20 Sep 2017 01:48:01 GMT

On the first computer I was using, I didn't try another browser nor did I clear my cache. But I did find that 3 of 4 family accounts show the US Roaming options and one doesn't.

On a second computer, I get the same result for the same accounts.

All are using Chrome.

Update: I was also able to try it via Firefox. Same result. There seems to be something wrong with one of the accounts (yesterday it was at least 2 accounts).

Rob Wood