topic Unable to create ticket in Get Support

Unable to create ticket

lindseygetson — Sun, 24 Jul 2022 18:19:14 GMT

Hello.

I'm unable to create a ticket, it goes to a login screen, but the login button never actually does anything.
I'm trying to active my plan, while porting over an exiting number and got the error code 821. When I tried again it said my phone number wasn't valid.

Please help me with your broken website and activating my phone.

Re: Unable to create ticket

hTideGnow — Sun, 24 Jul 2022 18:24:42 GMT

Hi @lindseygetson if the proper way to open failed, just opem by message CS agent here then

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Unable to create ticket

iliketotalk — Sun, 24 Jul 2022 18:25:00 GMT

@lindseygetson Broken I must agree, try using a diferent browser in ingognito mode that may help, is your old account active? it must be to port your number to contact cs agent pm them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to create ticket

htkwan — Mon, 25 Jul 2022 00:47:16 GMT

I was able to submit a ticket request by using Internet Explorer, de-selected the USE above mailing address and typed my mailing address in manually. This allowed me to submit. Hope that all helps.