topic Re: Keep resetting Public Mobile Password in a loop in Get Support

Keep resetting Public Mobile Password in a loop

Jeff15 — Sun, 24 Jul 2022 17:10:58 GMT

@CS_Agent My credit card expired and I have no service. Cannot get into my Public Mobile account to update. After repeatedly and successfully getting a forgot password text message and successfully changing my password, Public Mobile won't recognize my credentials. Please help correct this, so I can pay my account and reconnect my service.

Re: Keep resetting Public Mobile Password in a loop

hairbag1 — Sun, 24 Jul 2022 17:17:53 GMT

~~Try dialing 611 to make payment ...you will need to enter your PM pin though.~~

~~Then deal with cc issue later.~~

edit'd...

try using incognito mode.Clear your cache files.

Try different web browser...(firefox works for me)

Wait for an hour.

Re: Keep resetting Public Mobile Password in a loop

Meow — Sun, 24 Jul 2022 17:16:39 GMT

To contact agent

- Send a private message to the CSA - agent by clicking Here

Agents do not read posts here; only us, customers...

Re: Keep resetting Public Mobile Password in a loop

softech — Sun, 24 Jul 2022 17:18:25 GMT

@Jeff15

no more reset password try to log into My Account with Incognito mode or another browser with you last password you changed to

If still not working, i guess you need to open ticket with PM support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Keep resetting Public Mobile Password in a loop

ChiassonBC06 — Sun, 24 Jul 2022 21:03:05 GMT

Use a different browser if you can't load Public Mobile. I could not load in Google chrome.

Re: Keep resetting Public Mobile Password in a loop

ChiassonBC06 — Sun, 24 Jul 2022 21:03:29 GMT

Edge worked for me.