topic Re: Is PM having trouble with website in Get Support

Is PM having trouble with website

Stevenleblanc — Sun, 24 Jul 2022 17:07:40 GMT

Once I log in I get a 404 error when I try to do anything. Anyone else having an issue?\\

Re: Is PM having trouble with website

Meow — Sun, 24 Jul 2022 16:32:58 GMT

No problem at all (tried 20 sec ago).

Try different browser or clear cache and/or delete PM cookie.

Re: Is PM having trouble with website

JK8 — Sun, 24 Jul 2022 16:36:38 GMT

@Stevenleblanc

Clear your cache and cookies. Close browser and open a new window in incognito. Use chrome.

Re: Is PM having trouble with website

Stevenleblanc — Sun, 24 Jul 2022 16:41:34 GMT

I was just thinking about that. I'm going to try it now.. Thanks

Re: Is PM having trouble with website

umnikke8 — Sun, 24 Jul 2022 16:43:08 GMT

I had trouble logging in to the rewards site since the update. I deleted all publicmobile and telus cookies and it worked again.

Re: Is PM having trouble with website

Stevenleblanc — Sun, 24 Jul 2022 16:54:36 GMT

OK I cleaned my cache and cookies. I logged in an changed my plan, then the only page I can get into is the my account page??? Going to try and do a manual purge of the cache to see if that helps.

Re: Is PM having trouble with website

dust2dust — Sun, 24 Jul 2022 16:58:27 GMT

You mean you can't get to the rewards page? Or just the first overview page of the account?

The site is awful for refreshing and picking up new information. And don't use a mobile browser.

Re: Is PM having trouble with website

RachelE — Sun, 24 Jul 2022 18:40:27 GMT

Personally I find it excruciatingly slow to load, but it does eventually get there. The new site seems to be slightly more intuitive with how it lists the billing/rewards info (but the extra data that came with credit card payment seems to have gone AWOL, and not possible to navigate to the Public Mobile home page from the account page, which is a little odd.)

Re: Is PM having trouble with website

hTideGnow — Sun, 24 Jul 2022 18:42:26 GMT

Hi @RachelE for the slowness, were you trying on the phone or laptop? Try on the other one if you have not try both yet. Another browser would help too

Re: Is PM having trouble with website

RachelE — Sun, 24 Jul 2022 20:08:43 GMT

Hey hTideGnow - I'm working from a desktop. The initial overview load is quick enough, but it takes ages for the service bubbles (e.g. Plan Usage, Service Usage) to load. Not a show stopper for me. I do like that info is easier to find!

Re: Is PM having trouble with website

Stevenleblanc — Mon, 25 Jul 2022 03:42:54 GMT

I think it was a combo of a few thing. Doing some other work online and I was getting similar issues on other sites. Went to you tube, and almost unusable. Reset modem, things got a little better but not much. Did a speed test and the results were horrifying. I may as well been on dial up. I called my provider and they are having issues. Or were then as things have improved tonight. Still haven't been on PM yet but will give it a go in the morning.. Only issue I have with Rogers is reliability!

Re: Is PM having trouble with website

softech — Mon, 25 Jul 2022 03:46:06 GMT

@Stevenleblanc You have tried any of the trick of using Incognito mode, clear cache and restart browser, use a different browser (Edge/Firefox/Chrome) and using another device (desktop and laptop) ?