topic Re: Activation errors in Get Support

Activation errors

dbleau — Tue, 04 Jan 2022 19:38:29 GMT

Just activated a new number. Choose Unlimited province wide talk, unlimited text and 3+3 data on 90 day plan. Card was charged the full amount plus tax but only the talk was activated on the phone, no text no data and there is a balance on the account. When I try to add in the text and data it wants me to pay again. Who do I contact?

Re: Activation errors

will13am — Sun, 17 Sep 2017 19:10:04 GMT

Is both incoming and outgoing text but not working? Usually if talk works, so does text. For data, please check the APN settings on the phone. See this link for guidance.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

If following troubleshooting and problems still exist, it may be an account setup problem. For account issues, you need to contact the moderator team for support. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck, welcome to the service.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Activation errors

mimmo — Sun, 17 Sep 2017 19:38:32 GMT

@dbleau you need to contact the moderators. the available funds is a huge clue taht the wrong plan was activated. also dont forget to enter teh apn settings as mentioned above.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread