topic reactivate a data plan in Get Support

reactivate a data plan

davidb7026 — Sun, 24 Jul 2022 12:27:18 GMT

I currently have a ipad with cellular it has a public mobile sim card that i am looking to reactivate my service too

Re: reactivate a data plan

computergeek541 — Sun, 24 Jul 2022 12:32:22 GMT

As long as the service hasn't been suspended for 90 days, reactivation of the service is only a matter of paying for the plan. If it's been longer.than 90 days, the account has been closed.

Re: reactivate a data plan

davidb7026 — Sun, 24 Jul 2022 12:55:14 GMT

it shouldn't be longer than 90 days but i purchaced the service at a store front and the system is not allowing me to open an account

Re: reactivate a data plan

MrSpock — Sun, 24 Jul 2022 13:04:26 GMT

@davidb7026 hi if activated in store you need to create a self serve account here https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&lang=en& after it is done you can go in and put funds in there to reactivate your account as stated if it is more then 90 days suspended your account is permanently closed

Re: reactivate a data plan

softech — Sun, 24 Jul 2022 13:06:04 GMT

@davidb7026 Can you login to My Account now? or have you ever setup the Self Serve My Account since you active in store before?

If you never setup an My Account, use this direct link to open ticket with PM Support and they will need to first setup the access to My Account for you.

https://urlshortner.tiia.ai/XZxMjt

click "Contact Us", click "Click here to submit a ticket".

Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: reactivate a data plan

esjliv — Sun, 24 Jul 2022 14:08:30 GMT

@davidb7026

if you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another line) does it say your account is Suspended?

If your status says suspended, and you never created a Self Serve account yet, try obtaining a voucher to reactivate your services.

Paying for services..see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

reactivate a data plan

darlicious — Sun, 24 Jul 2022 14:44:33 GMT

@davidb7026

Here's some info on pm vouchers if needed until you are able to create your self serve account with the assistance of customer support.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594