Help

Tonypmontague — Sat, 23 Jul 2022 20:00:26 GMT

I can’t login to my account

Re: Help

esjliv — Sat, 23 Jul 2022 20:05:11 GMT

@Tonypmontague - are you a current customer?

If so you are a current customer, have you ever created a self serve account before - if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 3+ hours before you try again.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Re: Help

computergeek541 — Sat, 23 Jul 2022 22:08:36 GMT

topic Re: Help in Get Support

Help

Re: Help

Re: Help