topic Re: password on account in Get Support

password on account

Choklit2264 — Sat, 23 Jul 2022 17:07:43 GMT

will not send code by email - only by phone (text). will not let me change my password. am unable to access my account.

Re: password on account

benfatto — Sat, 23 Jul 2022 17:10:52 GMT

@Choklit2264 If you cannot use the Forgot Password link then you will need to open a trouble ticket.

To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: password on account

Timer — Sat, 23 Jul 2022 17:21:57 GMT

@Choklit2264

use browser from computer, clear cache and cookies and use one page inPrivate mode,

and tried to Reset Password

you can choose either by phone or email.

Re: password on account

DJN — Sat, 23 Jul 2022 17:30:36 GMT

I believe log in on the web page is down. I have 3 different accounts in my household, and nobody can log in.

Re: password on account

DJN — Sat, 23 Jul 2022 17:31:21 GMT

have you tried to log in to account on browser? nobody in my household can, i think it is down.

Re: password on account

DJN — Sat, 23 Jul 2022 17:52:10 GMT

This worked for me: using browser from computer, clear cache and cookies and use one page inPrivate mode,