topic Re: Service in Get Support

Service

1Willis — Fri, 22 Jul 2022 03:14:23 GMT

My phone stopped working today " not registered on network" came up. What is this and how do I fix it? Can anyone help me?

Re: Service

softech — Fri, 22 Jul 2022 03:00:06 GMT

@1Willis did you login to My Account? is it showing Account Active?

First try reboot the phone,

if it still not working, try to reseat the sim, power off the phone, take sim out for a minute, then put it back and power on

if issue persists, try to put your sim in another phone and see if it work there

Last, check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: Service

hairbag1 — Fri, 22 Jul 2022 03:12:41 GMT

Is it a new-ish phone ? Did you buy that phone 2nd hand, such as Craigslist or eBay ?

Check to see if phone is reported stolen or blacklisted somewhere.

https://www.devicecheck.ca/check-status-device-canada/

Re: Service

1Willis — Fri, 22 Jul 2022 03:21:31 GMT

Thank you guys! I took out the sim and it was wet😬. I had it in my waistband while running😂. I dryed it out and gently dried the pocket, put it back in and now its working!! Im such a geek

Re: Service

1Willis — Fri, 22 Jul 2022 03:22:33 GMT

Oh wow, i never thought about those. I did buy it used but a long time ago from a friend

Re: Service

softech — Fri, 22 Jul 2022 03:36:59 GMT

@1Willis we are happy as long as you are back online. Enjoy the "clean" sim 🙂

Re: Service

Kate_mcc — Sat, 23 Jul 2022 16:29:54 GMT

I thought I had the solution when inserting a new sim and changing my profile to use that new sim resulted in connecting to the network.

The last two day and a half have been weird. I lost the network connection without doing anything to my phone other than plugging in the USB c to charge.

I was able to reconnect to the network after a couple of attempts at rebooting my phone (which is one I purchased a little over a year ago from a retail store and have not had problems like this in the first year of ownership.).

Yesterday late afternoon my phone disconnected from the network. I tried several reboots of the phone and that did not restore the network. I left the phone plugged into the usb charger all night. Today, I unplugged the charger and tried to make a phone call. Please note that last night I couldn't reconnect to the network after the last reboot I did so I just let it charge to 100%. This morning, after disconnecting the USB c, I tried to make a phone call without rebooting or doing anything other than using my fingerprint to open the phone. It worked. .. I don't know why it worked. Connecting to network and disconnecting to network seems to be happening randomly.

I think I just need to keep a log of every time I disconnect from the network and the conditions around the disconnection and how/when it reconnects to the network and what actions I had done to make it reconnect.

--for now... I am scratching my head and blessing my VoIP phone that I have for "backup" communications lol.