topic Re: not receiving calls. in Get Support

not receiving calls.

mpdman — Sat, 23 Jul 2022 16:07:55 GMT

USING AN IPHONE 8. WILL NOT RECEIVE CALLS. CAN CALL OUT. CAN SEND RECEIVE TEXTS. TRIED EVERYTHING. REBOOTED PHONE. REMOVED SIM AND RE-INSERTED. MADE SURE CELLULAR DATA IS ON. NO AIRPLANE MODE. MADE SURE NUMBERS NOT BLOCKED AND PHONE NOT ON “DO NOT DISTURB”. SILENCE UNKNOWN CALLERS NOT ON.

ANY IDEAS?

Re: not receiving calls.

hairbag1 — Sat, 23 Jul 2022 16:10:27 GMT

Can we assume you're a new PM customer and ported your number from old cell netrwork ?

Re: not receiving calls.

dust2dust — Sat, 23 Jul 2022 16:10:39 GMT

Did you just sign up? Did you transfer a number from a previous provider? Did you confirm the transfer text with the old sim still in?

Re: not receiving calls.

Meow — Sat, 23 Jul 2022 16:10:42 GMT

How long have you been PM customer?

If you just ported your number then all outgoing service will work but incoming will still go to old SIM.

Little bit details is needed.

Re: not receiving calls.

BKNS27 — Sat, 23 Jul 2022 16:23:47 GMT

Removed response on Telus outage.

Re: not receiving calls.

BKNS27 — Sat, 23 Jul 2022 16:13:16 GMT

@mpdman

If you just ported your old number over to PM, did you leave the old SIM in your phone and reply to the text confirming you are porting over to PM? There is a 90 minutes window for you to reply or porting is aborted and need a CS_Agent to restart the porting process.

Re: not receiving calls.

Meow — Sat, 23 Jul 2022 16:17:28 GMT

@BKNS27 wrote:
There could be a Telus outage in your area.

If outage is in effect wouldn't all services be affected? No calls in/out?

Re: not receiving calls.

dust2dust — Sat, 23 Jul 2022 16:17:40 GMT

@BKNS27- You could have just edited your previous reply. 🙂

Re: not receiving calls.

BKNS27 — Sat, 23 Jul 2022 16:22:48 GMT

@Meow @dust2dust

Yes that is true. It will effect everything!

I will combine the 2 responses. Thanks guys. 😁

Re: not receiving calls.

mpdman — Sat, 23 Jul 2022 17:10:32 GMT

Not the issue. had the phone for a year

Re: not receiving calls.

mpdman — Sat, 23 Jul 2022 17:11:35 GMT

I didnt know there was an outage. my work phone is on telus and is fine

Re: not receiving calls.

mpdman — Sat, 23 Jul 2022 17:16:27 GMT

thanks for all the responses but i still cannot get to bottom of this. Been a PM customer for about a year and this phone worked fine before - although it's been off for about 3 months. I did all apple updates and just can receive calls. My work phone is on telus (direct) and that is working fine - in and out. This PM phone is working out, but not in. That should indicate it is not the network. Last resort is to swap sim into another phone but that's a hassle (it's at my mother's right now and ...anyway....you get it the rest...).

Re: not receiving calls.

mpdman — Sat, 23 Jul 2022 17:22:12 GMT

above i meant can NOT receive calls. everything else is fine...

Re: not receiving calls.

dust2dust — Sat, 23 Jul 2022 17:33:17 GMT

Can you ask other provider customers to try calling you? I'm having this same problem with Telus family callers but not others. Or if you have a voip service try calling your number.

Adding - try your sim in another phone. Try a different provider in your phone.

Re: not receiving calls.

Timer — Sat, 23 Jul 2022 17:46:06 GMT

@mpdman

Check the status of service outages

Re: not receiving calls.

mpdman — Sat, 23 Jul 2022 18:09:19 GMT

service is fine. Cambridge, ON area.