topic Re: Important question in Get Support

Important question

shahryarzadsale — Sat, 23 Jul 2022 02:58:13 GMT

Hi
Why does my talk usage amount show more than what I actually talked on the main page of my public mobile site

Re: Important question

dust2dust — Sat, 23 Jul 2022 02:54:19 GMT

Google Translate:

---------------

Hello
Why is my talk usage higher than what I talked about on my public mobile site home page?

--------------------------

Do you mean as shown on your phone? The phone shows more talk usage than the account page?

Hi

shahryarzadsale — Sat, 23 Jul 2022 03:00:06 GMT

Re: Important question

softech — Sat, 23 Jul 2022 02:55:12 GMT

HI @shahryarzadsale

Let's hope Google translate works and I understand what you are asking.

You think the PM usage page for talk is higher than what you actually talked?

Keep in mind, the minute counted by PM is rounded up to the next minute. A one second call will be counted as one minute, a 59 second call will be counted as one minute as well

Also, checking voicemail from your phone will cost you minutes as well. People will try to save that by calling voicemail from another number or landline

Re: Hi

softech — Sat, 23 Jul 2022 03:00:37 GMT

@shahryarzadsale

Check your other thread, we tried to answer you there with the help of Google 🙂

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-question/m-p/849947#M574539

Re: Important question

shahryarzadsale — Sat, 23 Jul 2022 03:01:48 GMT

It is much more than that amount

Re: Important question

softech — Sat, 23 Jul 2022 03:04:14 GMT

@shahryarzadsale wrote:
It is much more than that amount

@shahryarzadsale You are on the $15 plan?

What are the differences? can you post us some screenshots so we understand how much the differences?

Re: Important question

dust2dust — Sat, 23 Jul 2022 03:07:31 GMT

What matters for the plan is what it counts. It only cares to count outgoing minutes. Incoming minutes are included in the plan.

Re: Important question

shahryarzadsale — Sat, 23 Jul 2022 03:08:40 GMT

My plan has been activated for two days and in these two days I spoke for a maximum of 3 minutes once, but for me it was calculated for 10 minutes.

That's a lot of difference

Re: Important question

softech — Sat, 23 Jul 2022 03:18:14 GMT

@shahryarzadsale

did you call your voicemail from your phone to set it up? did you spend some time using your cell phone to record voicemail greeting? Remember, calling voicemail will cost you outgoing minutes

Re: Important question

hTideGnow — Sat, 23 Jul 2022 03:22:04 GMT

HI @shahryarzadsale I have different family members are on the plan with limited outgoing minutes and we don't have trouble with the calculations

can you post us a screenshot for the front page about the minutes used and the usage history for outgoing calls?

Re: Important question

shahryarzadsale — Sat, 23 Jul 2022 03:22:24 GMT

my friend

I know these😄

But no

Re: Important question

NDesai — Sat, 23 Jul 2022 03:36:09 GMT

@shahryarzadsale Go to the Usage history and it will give you a breakdown. Download the usage report as excel spreadsheet and it should tell you when it calculated the mins. The total usage has to show up there and add-up to the counter.

Re: Important question

softech — Sat, 23 Jul 2022 03:42:33 GMT

@shahryarzadsale Please check what @NDesai suggested.

Especially with the Usage history you downloaded, compare with your phone's call log and see if they agree

And let us know if there are any numbers on the Usage history you don't recognize. But , you could see some number ends with 400x , those are likely voicemail numbers