topic Re: Can't use mobile data, why? in Get Support

Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 19:58:41 GMT

I have in my account:

Data Usage, 1024 MB at 3G Speed, 0.00 MB used

1024 MB left

why I can't use it,?

Re: Can't use mobile data, why?

Timer — Fri, 22 Jul 2022 19:59:56 GMT

@AndrewOstrowski

turn off device and take out SIM card and put it back, or tried in other device, and rebooting device.

Re: Can't use mobile data, why?

dust2dust — Fri, 22 Jul 2022 20:04:30 GMT

Is your data turned on? Has it ever worked here? Is your account active? Can you talk and text?

Re: Can't use mobile data, why?

softech — Fri, 22 Jul 2022 20:04:31 GMT

@AndrewOstrowski were you ever able to use mobile data on your current phone?

are voice calls working?

are you on Android? if so, please confirm if you have data limit set. PM is running on 30 days cycle while your phone counter is working on monthly. At some point, the cycle date on the device will be off so much that it will cause issue. Check your if you have mobile data limit set

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:05:44 GMT

voice and SMS are fine just Mobile Data, used to work, not any more

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:07:20 GMT

I can talk and text, but Mobile Data not working, no internet with no WiFi

Re: Can't use mobile data, why?

softech — Fri, 22 Jul 2022 20:09:34 GMT

@AndrewOstrowski wrote:
I can talk and text, but Mobile Data not working, no internet with no WiFi

@AndrewOstrowski

If it is no Wifi, this is not a problem with PM network. Wifi is your home internet. You sure even Wifi is not working?

what brand and model is your phone?

I suggest you to try to Reset Network and see if it works. Please note when you preform a Network reset, your saved Wifi will be removed, too and you have to rejoin the wifi networks

Re: Can't use mobile data, why?

Timer — Fri, 22 Jul 2022 20:09:23 GMT

@AndrewOstrowski

check out your APN.

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:09:26 GMT

I have plenty of Data left, it worked a while ago, no more, can call and text

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:14:40 GMT

Mobile Data is On, can talk and text, but with mobile data on, it says no internet connection?,

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:15:37 GMT

Data Usage, 1024 MB at 3G Speed, 0.00 MB used

1024 MB left

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:17:48 GMT

I did this, still not working on Mobile Data, no internet

Re: Can't use mobile data, why?

Timer — Fri, 22 Jul 2022 20:20:47 GMT

@AndrewOstrowski

do you tried your SIM card in other device,
are you sure you have data left call *611 to see you have data left or not
you did reset Network, what brand your device.

Re: Can't use mobile data, why?

hTideGnow — Fri, 22 Jul 2022 20:21:37 GMT

HIi @AndrewOstrowski You are repeating yourself, but we need to know more to help

What kind of phone do you have ? Android or iPhone?

Re: Can't use mobile data, why?

dust2dust — Fri, 22 Jul 2022 20:21:42 GMT

I'm liking softechs idea that your phone has a data limiter or the browser is being limited or blocked. Did you say you tried it in another phone? Can you send an MMS picture text (not imessage picture)?

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:23:22 GMT

android, worked fine before with Mobile Data

Re: Can't use mobile data, why?

softech — Fri, 22 Jul 2022 20:26:06 GMT

@AndrewOstrowski

can you check your mobile data page to see if you have mobile data limit enabled? if you have it enabled, turn it off

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:29:27 GMT

I don't send pictures, I have no other phone

Re: Can't use mobile data, why?

Timer — Fri, 22 Jul 2022 20:30:08 GMT

@AndrewOstrowski

tried to Reset Network Settings

Re: Can't use mobile data, why?

AndrewOstrowski — Fri, 22 Jul 2022 20:31:27 GMT

do I loose anything