topic Re: my plan in Get Support

my plan

philjane — Fri, 22 Jul 2022 21:55:32 GMT

I just got a new plan and it is saying that i used all my data

Re: my plan

Timer — Fri, 22 Jul 2022 21:58:25 GMT

@philjane

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page and check the history usage or by *611.

Re: my plan

dust2dust — Fri, 22 Jul 2022 21:58:27 GMT

What is saying you used all the data? Your phone? A text? The account? 611? Are you just new? Been here a while?

Re: my plan

softech — Fri, 22 Jul 2022 22:00:11 GMT

@philjane it is likely a cache issue. Many reported about similar issue. But a quxik fix would be to use try accessing again with Incognito mode or try on a different browser (Edge/Firefox/Chrome)

Re: my plan

esjliv — Fri, 22 Jul 2022 22:05:58 GMT

@philjane wrote:
I just got a new plan and it is saying that i used all my data

@philjane can you please share where you are seeing that?

The most accurate usage of your data would be on your self serve account: https://selfserve.publicmobile.ca/en/account/my-plan-add-on

So go by this:

If you are seeing this message from your device, then check if you have data limits set on it, and adjust or turn that off.

Re: my plan

philjane — Fri, 22 Jul 2022 22:54:50 GMT

data for internet is not available

Re: my plan

esjliv — Fri, 22 Jul 2022 22:58:31 GMT

@philjane - did you check your Self Serve account to make sure is says data is showing on your plan?

If it is showing, try:

restarting your phone
toggle into/out of airplane mode
reset device's network settings
try your SIM into another phone to see if data works

Re: my plan

dust2dust — Fri, 22 Jul 2022 23:00:44 GMT

Help us out here. Ya gotta be more conversational and descriptive. We aren't in front of your phone with you. Nor are we able to see into your account. But we can help you with more information.

Re: my plan

Louise1234 — Sat, 23 Jul 2022 01:03:34 GMT

I have the same issue and even got a text saying i used 75% of my data earlier today when I didn't use any.
ANyone know if it's an issue with their new system ?

Re: my plan

Louise1234 — Sat, 23 Jul 2022 01:06:11 GMT

I tested under different browser and it does show accurate data usage. It's a bit odd that I got a text with data warning though.

Re: my plan

esjliv — Sat, 23 Jul 2022 18:47:00 GMT

@Louise1234 wrote:

I have the same issue and even got a text saying i used 75% of my data earlier today when I didn't use any.
ANyone know if it's an issue with their new system ?

@Louise1234 are you also @philjane ?

Those screenshots above are interesting. Yes, it does look like your plan just renewed on the 21st, but your 1GB data is all used up already.

Interestingly, it is staying visible; which is great, if that is the new Self Serve account info. on our plan data.

Anyhow, so either you used up all the 1GB later in the day on the 21st and/or on the 22nd.

Note that the details of the data usage is delayed (6-12 hours). So if you look now it should show the complete 21st and 22nd usage now.

OR, your plan did not reset on renewal. In that case, contact a CSA to have them reset it for you.