topic Re: Activation in Get Support

Activation

Ahmadzadeh — Fri, 22 Jul 2022 20:39:04 GMT

Hi, I just tried to activate my sim card and transfer my number, but it was an error. The error code is: 837

Re: Activation

Timer — Fri, 22 Jul 2022 20:41:39 GMT

@Ahmadzadeh

don't activate again, if your credit card take charges then contact to support team by CS_Agent

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Re: Activation

softech — Fri, 22 Jul 2022 20:47:55 GMT

@Ahmadzadeh

Before you try to reactivate. Wait 30 mins, then check your credit card to see if PM has charged, you, likely not

Once confirm PM didn't charge you , you can try again. When you submit for porting request, did you enter IMEI number? If you did, please enter the account number from our previous provider instead. That could resolve your problem.

Also, you might want to open a Incognito mode browser to try your next attempt

Re: Activation

Ahmadzadeh — Fri, 22 Jul 2022 20:55:22 GMT

What is account number from old provider? I entered the sim card number.

Re: Activation

Timer — Fri, 22 Jul 2022 21:07:25 GMT

@Ahmadzadeh

yes your account number for old provider,

Dial *#06# to see. your device IMEI. to you will enter it at activate website,

Re: Activation

esjliv — Fri, 22 Jul 2022 22:15:20 GMT

@Ahmadzadeh

Did you pass the payment section within the activation process?

If so, insert the SIM and see if you have any services.

IF you have not past that section, try to click this link to use the: Public Mobile Online Activation Assistance

If your card did get charged and you are wondering if activation took place, contact CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Activation

Ahmadzadeh — Fri, 22 Jul 2022 22:39:06 GMT

Thank you guys. Problem solved. The account number was the problem.

Re: Activation

softech — Fri, 22 Jul 2022 22:44:33 GMT

@Ahmadzadeh Glad it works. Welcome to PM. Enjoy the savings!