topic Re: Loyalty points in Get Support

Loyalty points

afralick — Fri, 22 Jul 2022 20:22:02 GMT

Have been a PM member for several years but only getting $1 off per month identified as “loyalty”. Is there an issue here?

Re: Loyalty points

Timer — Fri, 22 Jul 2022 20:27:16 GMT

@afralick

do you open new points rewards or you still on old rewards.

Edit: do you have refer a friend rewards

autopay rewards,

loyalty rewards,

use browser from computer, clear cache and cookies and use one page inPrivate mode,

to Login Page and check out it.

Re: Loyalty points

hTideGnow — Fri, 22 Jul 2022 20:24:55 GMT

HI @afralick exactly how long you have been with PM ? If you are with PM for less than 24 months, and more than12, then yes, $1 is right

if you have suspended your account for couple months here and there, PM will delay it by those months before moving you in the $2 loyalty range

Maybe, you can also confirm how long you have been receiving $1 as well

Re: Loyalty points

dust2dust — Fri, 22 Jul 2022 20:34:27 GMT

If you still have your welcome email from here then that is the date you signed up. You can also log in to the rewards page and click on discover points (don't click join!!) and scroll down to see the Anniversary points every year heading and your sign up date will be there. Don't click join!!

Re: Loyalty points

Timer — Fri, 22 Jul 2022 20:49:08 GMT

@afralick

maybe is will helpful

Rewards

Overview Of Rewards.

Re: Loyalty points

softech — Fri, 22 Jul 2022 20:51:16 GMT

@afralick Since you only still have $1 Loyalty, It should be easy to confirm.

If you login to My Rewards site

https://www.publicmobile.ca/myrewards

Go to History page, What amount showing for Loyalty Pays? Let us know what you see

Re: Loyalty points

afralick — Fri, 22 Jul 2022 21:17:53 GMT

Still on old rewards.

Re: Loyalty points

afralick — Fri, 22 Jul 2022 21:19:34 GMT

Don’t have access currently to original signup documents but am reasonably sure it has been longer than two years.

Re: Loyalty points

afralick — Fri, 22 Jul 2022 21:21:52 GMT

Will have to check files for welcome email.

Re: Loyalty points

BKNS27 — Fri, 22 Jul 2022 21:22:13 GMT

@afralick

The amount of credit/month is the number of years you are with PM.

When did you activate and created your account?
Contact a CS_Agent if not.

Re: Loyalty points

afralick — Fri, 22 Jul 2022 21:23:52 GMT

Loyalty pays shows 6 but that is cumulative to date since enrolling. Monthly loyalty reward indicated $1/mo

Re: Loyalty points

dust2dust — Fri, 22 Jul 2022 21:26:15 GMT

Your start date (anniversary day and month anyway) is also shown in discover points as I mentioned earlier. You should have a rough idea of what year you started.

Adding, then that would suggest you've been here about a year and a half.

Re: Loyalty points

softech — Fri, 22 Jul 2022 21:26:25 GMT

@afralick it shows $6, theb according to that this is only around you 18 months here. You joined around Jan/Feb 2021???

or you have suspended for couple months during this time??

Re: Loyalty points

BKNS27 — Fri, 22 Jul 2022 21:36:34 GMT

@afralick

Could you show us a screenshot?

If it shows 6 (with PM for 6 years) so you are with PM since 2016?

Re: Loyalty points

afralick — Fri, 22 Jul 2022 21:51:01 GMT

Thanks! Looks like it is only 19 months (based on “pre-authorized payments” to date indicating 38).