topic Re: @Publicmobile in Get Support

@Publicmobile

Ahmedali36 — Sun, 24 Jul 2022 14:54:21 GMT

I lost my phone how can get the same number back

Re: @Publicmobile

softech — Fri, 21 Oct 2022 03:51:48 GMT

@Ahmedali36

You just need to get a new SIM card from a store. From Telus or Koodo store around you

Once you got the new SIM card, you need to log back into your My Account and request Change SIM card.

You can get to there by going to Quick Links, and select Change SIM card

https://selfserve.publicmobile.ca/en/account/edit/your-account

Also, before you get a new sim card , you might want to go to My Account to suspend your service just in case someone got your phone

Re: @Publicmobile

Timer — Fri, 22 Jul 2022 20:38:23 GMT

@Ahmedali36

Edit: your phone number in your account not with old SIM card

just buy it new SIM card and Change to new SIM card online.

Re: @Publicmobile

esjliv — Fri, 22 Jul 2022 22:28:51 GMT

@Ahmedali36 wrote:
I lost my phone how can get the same number back

@Ahmedali36 - the phone number is attached to your account/SIM card. So if you change the SIM card on your account (or with CSA help) then you still have your phone number as yours to use.

Note, after 90 days of nonpayment you lose your phone number, account and access to self serve.