topic Re: Overbilled in Get Support

Overbilled

willowvale — Fri, 22 Jul 2022 20:24:20 GMT

Is this even the right place to put this? I started my account last month and i was billed 3 times (June 22, June 23rdx2). Anyone explain why this happened?

Re: Overbilled

softech — Fri, 22 Jul 2022 20:29:00 GMT

@willowvale

Do you have multiple accounts with PM?

Did you try to change your plan last month?

If you login to My Account, check if there is any amount in Available Fund. The overcharged amount will usually stay there

Also, go to Payment History to confirm if it shows PM charged you 3 times in Jun ?

Also, did you join PM in May 24? If you just joined in May, any chance you got some error message when you join and you re-try the activation couple times?

Re: Overbilled

Timer — Fri, 22 Jul 2022 20:36:10 GMT

@willowvale

Login Page to your account that amount you see it at Available Fund, if is there, then leave it there for use it next renewal cycle, is will be taken from there automatically,

or if need contact to support team by CS_Agent

Re: Overbilled

BKNS27 — Fri, 22 Jul 2022 21:25:21 GMT

@willowvale

Did you accidentally click on your payment 3 times when the website was glitchy?

Just contact a CS_Agent for a refund or just leave it in your account as credit to pay for 90 days.

Re: Overbilled

ZuckMark — Fri, 22 Jul 2022 22:50:48 GMT

PM is a PREPAID PRE-PAID, so NO BILL

Re: Overbilled

esjliv — Fri, 22 Jul 2022 23:01:55 GMT

@willowvale - we are members and customers like you here on the forum.

If you see charges that don't look legit and looking at your payment history doesn't explain those charges, then submit a ticket with CSA to ask about this.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent