topic Re: Receiving calls in Get Support

Receiving calls

TarrynD — Mon, 11 Jul 2022 19:54:53 GMT

When someone calls my phone it always goes to voicemail on the first call. How can I fix this issue?

Re: Receiving calls

MrSpock — Mon, 11 Jul 2022 20:04:45 GMT

@TarrynD hi manually switch to 3g also turn of phone take out sim reseat it and restart phone if problem persists ask customer service to look into it for you , open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Receiving calls

softech — Mon, 11 Jul 2022 19:58:18 GMT

@TarrynD wrote:
When someone calls my phone it always goes to voicemail on the first call. How can I fix this issue?

@TarrynD They can reach you if they try to call again?

Did you just join PM and requested porting or have you been with PM for sometimes and this just happens lately?

Re: Receiving calls

dabr — Mon, 11 Jul 2022 20:01:26 GMT

@TarrynD You can also try removing the SIM to another unlocked compatible phone and reboot and then back to your main phone and reboot.

Re: Receiving calls

BKNS27 — Mon, 11 Jul 2022 21:30:10 GMT

@TarrynD

Check to see if you have Do Not Disturb setting enabled. Just disable if it is.

Re: Receiving calls

Luddite — Fri, 22 Jul 2022 19:26:28 GMT

@TarrynD wrote:
When someone calls my phone it always goes to voicemail on the first call. How can I fix this issue?

@TarrynD iPhones behave this way when Do Not Disturb has been activated; unsure if Android does as well.