topic Re: SMS messages in Get Support

SMS messages

luisecard — Mon, 01 Aug 2022 19:14:37 GMT

Hello:

Could you deactivate completely my SIM card that is linked to [deleted .... Luddite]?

I changed the Cellphone provider but when the people send to me a SMS message, I received the message in my telephone that have the Public Mobile SIM card.

When the people call me, I received the call in my new Cellphone.

Thanks

Luis Cardenas

Re: SMS messages

hTideGnow — Fri, 22 Jul 2022 17:28:42 GMT

@luisecard did you ported your number over to the new provider?

If so, that is an problem with your iMessage or RCS setting.

Your new provider sim is on a different phone from the one you were using for PM SIM?

If that is the case, on your old phone, Click on your settings icon. Scroll down to Messages and click on that. In the Messages Setting menu, at the top is the iMessage setting, turn it Off

Re: SMS messages

softech — Fri, 22 Jul 2022 17:30:40 GMT

@luisecard Either you didn't port your number to the new carrier or the porting wasn't completed. Your phone number is still with PM

If you were trying to port the number, you didn't reply message PM sent you to approve the porting

Re: SMS messages

dust2dust — Fri, 22 Jul 2022 17:32:05 GMT

Yeah my bet is on imessage with wifi on. idevices can send and receive instant messages between themselves with just the internet. You probably aren't getting REAL SMS on the old account. Turn off wifi and see what you get. I bet nothing comes in.

Re: SMS messages

luisecard — Fri, 22 Jul 2022 17:34:11 GMT

I deactivated the imessage on my phone and also in Apple site.

But the problem persist

Re: SMS messages

luisecard — Fri, 22 Jul 2022 17:35:35 GMT

I did that but the problem persist.

Re: SMS messages

softech — Fri, 22 Jul 2022 17:39:55 GMT

@luisecard Put your PM SIM in a phone and you will notice the number is still active with PM

Were you trying to port out this number?

Re: SMS messages

Timer — Fri, 22 Jul 2022 17:44:34 GMT

@luisecard

you did port out,

ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. do not replace your old SIM card with your Public SIM until you have responded to this SMS message.

Re: SMS messages

dust2dust — Fri, 22 Jul 2022 17:48:13 GMT

It's usually inbound calling that doesn't work with a bad port.

So with your new sim in can you call out and does it look like your proper number at the other end?

Can you call into it using your proper number?

Text out and does it look like you proper number?

Then with this sim in the same thing:

Can you call out and does it look like your proper number?

Can you call into it using your proper number?

Text out and does it look like you proper number?

Adding - how long ago did you go to the other provider?

The copied instructions above are the right idea but the wrong direction.

Re: SMS messages

luisecard — Fri, 22 Jul 2022 18:18:08 GMT

How could PM send the me the message again to finish the tranfert?

Re: SMS messages

Meow — Fri, 22 Jul 2022 18:21:56 GMT

Did you port your number out?

If you did but old PM is still active, something did not work properly. Did you answer Yes on porting out request? Did you ever received SMS from PM to authorize porting?

Re: SMS messages

softech — Fri, 22 Jul 2022 18:24:29 GMT

@luisecard wrote:
How could PM send the me the message again to finish the tranfert?

@luisecard Yes, you found the problem. Your number is still with PM, the port was stuck. That's why you experiencing what you have now

Ok, put your PM SIM back to the phone.

Call your new provider and tell them you never got the text and ask them to re-trigger the porting request. They send the request here and PM will send you the message again

After you talked to your new provider, if you still not see the text in 4 hours, open ticket with PM here:

https://urlshortner.tiia.ai/Lc9xk8

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

Re: SMS messages

dust2dust — Fri, 22 Jul 2022 18:44:53 GMT

Support for all this should be from the other provider. This side needed to be active at the time of porting and you needed to leave this sim in to confirm the transfer.

But for us in our endeavour to try to help you anyway we're trying to nail down where exactly the problem exists. Please try to answer some more of the questions. We don't ask questions just for our entertainment and to see our name in lights. (well some do 🙂 way after the fact saying the same thing that had already been said earlier by someone else)

~~@softech- I'm not yet convinced of exactly what has happened.~~

Adding- @luisecard - since you had posted your number earlier (which you shouldn't have) I called the dial in toll free number and found that your account is still active here until the 25th. So as softech has been concluding all along, your port did not complete properly. I'm puzzled why inbound calling works on your new service but whatever. This end is still active.