topic Re: Port a number in Get Support

Port a number

carldasilva — Sun, 24 Jul 2022 14:54:46 GMT

I want to port my number from Rogers to Public Mobile. Is this something I need to contact Rogers to do?

I have all the information that is described in this link (old service provider brand, previous provider account number, alternate contact phone number) https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: Port a number

softech — Fri, 22 Jul 2022 17:04:56 GMT

@carldasilva

No, you complete all these here when you activate your PM account

Please make sure you leave your Rogers account active. Please DO NOT call Rogers to close the account. Once porting is completed, the account will be closed, you don't have to do anything

For porting, when you activate your line, you have a choice to pick a new number or port in your phone number. Just choose to port in

While filling in the information or your old number, please put in Rogers account number

Also, after you activated and requested porting, please continue to leave your Rogers sim card in a phone and leave it power on. Rogers will send you a sms to ask for your permission for the porting. You need to reply within 90 mins. This is a critical steps, the porting would got stuck if you do not reply the text within 90 mins

After you replied YES, you can then put your PM SIM in a phone and wait for the port to complete. The porting should complete within 2 hours. You just need to reboot your phone ever 30 mins to confirm if your phone with the PM SIM card is receiving incoming call

When the PM sim card start receiving incoming calls, then the porting is completed and your Rogers account will be closed

Re: Port a number

MrSpock — Fri, 22 Jul 2022 17:09:42 GMT

@carldasilva hi if you are just activating you can do that during the activation process if you are already a customer you can do it in your self serve account

Re: Port a number

Meow — Fri, 22 Jul 2022 17:08:22 GMT

You do not have to contact Rogers regarding porting to PM.

Both accounts have to active in order to port. If you do not have PM account, in a process of opening you can select option to port existing number.

Leave Rogers' SIM in your phone as as soon as you request port, you will receive SMS from Rogers for you to authorize port. Reply Yes within 90 minutes. All is done. If you miss 90 min. window to reply Yes, you will have to contact agent to resend request.

Re: Port a number

Timer — Fri, 22 Jul 2022 17:55:12 GMT

@carldasilva

no need to contact to rogers just activate public mobile SIM card online,
Your rogers old SIM card must be inside your device and your account with your rogers must still be active,
and rogers will send a text SMS to validate the transfer request. and you reply yes
to SMS within 90 minutes to approve the number transfer.

Re: Port a number

BKNS27 — Fri, 22 Jul 2022 18:24:03 GMT

@carldasilva

1. Purchase a PM SIM

2. Activate SIM online on your PC.

3. Leave Rogers SIM in your phone and reply to text confirming you are porting over to PM. Note, you have 90 minutes to reply or the port process will be aborted.

4. Power off your phone by holding down the power button.

5. Swap the Rogers SIM with the PM SIM.

6. Power on your phone.

Porting is now completed and should work right away.

BTW, welcome to PM!

Re: Port a number

esjliv — Sat, 23 Jul 2022 01:09:45 GMT

@carldasilva - if you have a Rogers landline, and you have bundled services with them (phone/tv/internet), then best to let them know of your plans to port the landline to another provider's service. This way, you can discuss other bundle options for remaining services.

If this is a Roger cell, then nevermind my post, see others.

Welcome!