topic Re: Public Mobile not working,today?? in Get Support

Public Mobile not working,today??

AndrewOstrowski — Fri, 22 Jul 2022 16:32:33 GMT

not working,not available today?

Re: Public Mobile not working,today??

RossN — Fri, 22 Jul 2022 16:34:35 GMT

@AndrewOstrowski not working well what are you trying to do?

Re: Public Mobile not working,today??

AndrewOstrowski — Fri, 22 Jul 2022 16:36:17 GMT

make a call, it says Public Mobile is not available

Re: Public Mobile not working,today??

BKNS27 — Fri, 22 Jul 2022 16:38:11 GMT

@AndrewOstrowski

Do you mean your account or cell signal?

Where are you located? Maybe an outage in your area.

Check map:

https://istheservicedowncanada.com/status/telus/map

Re: Public Mobile not working,today??

AndrewOstrowski — Fri, 22 Jul 2022 16:37:24 GMT

CELL

Re: Public Mobile not working,today??

RossN — Fri, 22 Jul 2022 16:38:21 GMT

@AndrewOstrowski where are you located there may be an outage,anything else work? text data?

Re: Public Mobile not working,today??

AndrewOstrowski — Fri, 22 Jul 2022 16:38:54 GMT

Calgary

Re: Public Mobile not working,today??

BKNS27 — Fri, 22 Jul 2022 16:43:46 GMT

@AndrewOstrowski

Lots of outages in the West Coast and Alta.

Pin down on the map to see if it includes your area.

If not outage in your area, try the SIM in another phone to see if it is an outage,the phone issue or your account is Suspended.

Re: Public Mobile not working,today??

AndrewOstrowski — Fri, 22 Jul 2022 16:41:34 GMT

message on the phone says: "Mobile network not available" after dialing

Re: Public Mobile not working,today??

hTideGnow — Fri, 22 Jul 2022 16:42:28 GMT

HI @AndrewOstrowski

You see anything in your area?

https://www.telus.com/en/on/outages?linktype=ge-footer

You checked My Account and your account is Active?

Did you try to reboot your phone?

Try changing your network to 3G Only (some devices call it WCDMA only or HSPA Only)

And if you have another phone around, try it with your PM SIM

if none of those works, open ticket with PM CS agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile not working,today??

hairbag1 — Fri, 22 Jul 2022 16:45:00 GMT

Pockets of outages being reported in and around Calgary. Shouldn't be extended outage though.

https://istheservicedowncanada.com/status/telus/map

Re: Public Mobile not working,today??

AndrewOstrowski — Fri, 22 Jul 2022 16:51:47 GMT

after rebooting it works now, thanks

Re: Public Mobile not working,today??

computergeek541 — Fri, 22 Jul 2022 21:58:50 GMT

@AndrewOstrowski wrote:
after rebooting it works now, thanks

self solution removed