topic MMS messages won't download in Get Support

MMS messages won't download

ErinCampbell — Fri, 22 Jul 2022 16:11:29 GMT

Recently I receive MMS messages twice in a row and they show an arrow to download not the message but they won't download I get a pop up that there is an error downloading them. My data is turned on I have made no changes. I have a one plus 7 t.

Thank you.

Re: MMS messages won't download

MrSpock — Fri, 22 Jul 2022 16:18:08 GMT

@ErinCampbell hi is it happening with all mms or just from a certain individual? it may be an issue on their end

Re: MMS messages won't download

ErinCampbell — Fri, 22 Jul 2022 17:10:02 GMT

It's all MMS messages from multiple people and it previously worked from those individuals.

Re: MMS messages won't download

Meow — Fri, 22 Jul 2022 17:12:06 GMT

Since DATA is On, did you try to reboot phone?

Re: MMS messages won't download

ErinCampbell — Fri, 22 Jul 2022 17:43:02 GMT

I have rebooted my phone. Uninstalled the signal app reinstalled the signal app. Tried using the messages app in place of signal still same situation And rebooted again.

Re: MMS messages won't download

hTideGnow — Fri, 22 Jul 2022 17:45:14 GMT

HI @ErinCampbell Can you try to uninstall Signal without reinstall it? Try it that way just in case Signal screw up things

Also, try to ask more than 1 friend to send you a small pictures in mms., just in case the file size issue

Re: MMS messages won't download

Timer — Fri, 22 Jul 2022 18:13:01 GMT

@ErinCampbell

go to messages app clear cache and clear data,
and turn on your mobile data,

Re: MMS messages won't download

ErinCampbell — Fri, 22 Jul 2022 18:37:54 GMT

Cleared cached. Not sure what you mean by clear data and mobile data is on but I turned it off and back on. Didn't work tried rebooting after still didn't work.

Re: MMS messages won't download

flong — Thu, 11 Aug 2022 18:30:50 GMT

I'm getting the exact same issue, where certain contacts' MMS messages just hang on downloading, while other contacts are working normally. Anybody ever get an answer on this one?

I've tried all the usual fixes, nothing seems to work yet. Handset is Sony XZ2

Re: MMS messages won't download

ErinCampbell — Fri, 12 Aug 2022 12:52:28 GMT

I ended up speaking with someone from public mobile they updated their proxy server recently and some older cell phones did not update it automatically. He gave me new information to put in the settings. I used the actual tech support bot to get this done.

Re: MMS messages won't download

Meow — Fri, 12 Aug 2022 13:40:55 GMT

@ErinCampbell wrote:
I ended up speaking with someone from public mobile they updated their proxy server recently and some older cell phones did not update it automatically. He gave me new information to put in the settings. I used the actual tech support bot to get this done.

Good to know you managed to resolve your issue! Thank you for your feedback.

When using a bot how can you be sure you talked to live person? Or you just followed advises from bot?