topic Re: Help needed please, hacked account! in Get Support

Help needed please, hacked account!

hardball444 — Fri, 22 Jul 2022 00:05:35 GMT

Hello, someone hacked into my account today and changed my login credentials and my phone number.

I desperately need it for work.

Could someone please help me restore my account and phone number?

Thank you so much!

Re: Help needed please, hacked account!

softech — Fri, 22 Jul 2022 00:06:34 GMT

@hardball444 message PM Support immediately:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Help needed please, hacked account!

Timer — Fri, 22 Jul 2022 00:08:24 GMT

@hardball444

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page and go profile and change it.

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

Re: Help needed please, hacked account!

hardball444 — Fri, 22 Jul 2022 00:12:25 GMT

My phone number has been changed on my phone.

It is a work number. I need my number Back!

Re: Help needed please, hacked account!

softech — Fri, 22 Jul 2022 00:21:21 GMT

@hardball444 wrote:
My phone number has been changed on my phone.
It is a work number. I need my number Back!

@hardball444 yes, if the hacker changed your login and your phone number, you wouldn't be able to login as advised by the other member

Just open ticket with PM Support by messaging them, once they validate your identity and confirm your request is legit, I am sure they can reverse what was done by the hacker.

Message them, check the Community inbox. If no reply in an hour, message them again

Re: Help needed please, hacked account!

hardball444 — Fri, 22 Jul 2022 00:15:30 GMT

Hello?

Re: Help needed please, hacked account!

Timer — Fri, 22 Jul 2022 00:17:04 GMT

@hardball444

serious issue contact to support team by CS_Agent

Re: Help needed please, hacked account!

Korth — Fri, 22 Jul 2022 05:50:09 GMT

Interesting that the new 2FA default didn't seem to pevent this.