topic Re: Cannot get into account in Get Support

Cannot get into account

aw_mobile — Thu, 21 Jul 2022 17:14:52 GMT

My service is no longer working without warning. My account is not letting me sign in and attempting to reset my password via email and phone number just has the count down but no code sent to either.

Re: Cannot get into account

RossN — Thu, 21 Jul 2022 17:16:52 GMT

@aw_mobile hi there are a lot of issues with email

contact a cs agent to reset email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Cannot get into account

Timer — Thu, 21 Jul 2022 23:36:34 GMT

@aw_mobile

rebooting phone and use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

until the system complete updated very soon,

Re: Cannot get into account

Luddite — Mon, 01 Aug 2022 01:27:41 GMT

@RossN wrote:
@aw_mobile hi there are a lot of issues with email

Email issues for sure; requested code by email and it was eventaually delivered by SMS!