topic Re: Cannot Login To MyAccount For The Past Three Days in Get Support

Cannot Login To MyAccount For The Past Three Days

jbenmorgan — Thu, 21 Jul 2022 22:35:07 GMT

I have been trying to access MyAccount for the past few days and I am not sure why. I am using my proper credentials because if I put in false ones it says from email or password. Here is what I see...

{"message":"Unauthorized"}

I have tried incognito mode, trying different computers, and phones, logging in from different networks... Nothing is working... I don't know if this is a temporary problem because its been like this since Tuesday

The reset password function is broken on the website as well saying something like "cannot complete this request please try again later"

Re: Cannot Login To MyAccount For The Past Three Days

RossN — Thu, 21 Jul 2022 22:36:48 GMT

@jbenmorgan contact a cs agent so they can reset your email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Cannot Login To MyAccount For The Past Three Days

softech — Thu, 21 Jul 2022 22:37:05 GMT

@jbenmorgan did yiu try to use another browser or Incognito mode?

if that didn't work, open ticket with PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Cannot Login To MyAccount For The Past Three Days

Timer — Thu, 21 Jul 2022 22:53:44 GMT

@jbenmorgan

use browser from computer, and clear cache and cookies and use one page inPrivate mode,