Over charged payment

Taniaguzman — Thu, 21 Jul 2022 19:22:18 GMT

I need To speak To an agent.i have been charged and i'm not using the service

Re: Over charged payment

softech — Thu, 21 Jul 2022 19:37:19 GMT

@Taniaguzman you decided to leave? why charged and not using the service

PM is prepaid provider and will not provide refund.

If you just decide to not use the serve, or leave PM, you need to disable the Pre-authorized payments

If you just meant bought the the wrong add-on , then PM might be able to reverse the transaction and leave the money on your account for future renewal

If they did charge you twice by mistake (as you said overcharged on your subject line), you can discuss with PM support via opening a ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Over charged payment

BKNS27 — Fri, 22 Jul 2022 15:32:50 GMT

@Taniaguzman

Are you signed up on PM?

Who is your current carrier?

Could we get more info of your problem?

topic Re: Over charged payment in Get Support

Over charged payment

Re: Over charged payment

Re: Over charged payment