topic Re: Failed calls in Get Support

Failed calls

Gilda — Thu, 21 Jul 2022 15:45:21 GMT

Why do calls keep failing after 3 or 4 min?? I tried fixing the issue, turning airplane mode ON/OFF, checking the SIM card, and resetting network on my iPhone, but nothing has worked so far.

Re: Failed calls

dust2dust — Thu, 21 Jul 2022 15:47:15 GMT

Are you possibly in the states with roaming add-ons?

Re: Failed calls

RossN — Thu, 21 Jul 2022 15:48:00 GMT

@Gilda hi try setting your network to 3g if that doesn't help

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Failed calls

Gilda — Thu, 21 Jul 2022 16:58:22 GMT

Hi @RossN RossN, I tried that but no luck, I will open a ticket. Thanks anyways!

Re: Failed calls

hTideGnow — Thu, 21 Jul 2022 17:00:33 GMT

HI @Gilda are you in US trying to access Roaming or you are in Canada?

Try to reseat the sim card

Also, if you have another phone, try your sim card on the other phone

And, try to test again at another location